Shipping policy
Last updated: 16 September 2026
Every Yellowsville canvas is printed to order after you approve your drawing, then shipped to you. This page explains how long that usually takes, what can slow it down, and what we do when something goes wrong. All times below are estimates, not guarantees.
Digital files
Nothing is shipped. Your file is sent to the email address on your order once your drawing is approved, normally within one business day. Check your spam folder before writing to us.
Production
Printing starts once you are happy with your drawing. Production typically takes 2 to 5 business days. During peak periods, such as the weeks before Christmas, Mother's Day and Father's Day, it can take longer.
Transit
Once your canvas leaves the printer you receive an email with a tracking link. Typical transit times after dispatch:
- United States, United Kingdom and European Union: 3 to 8 business days
- Canada and Australia: 6 to 12 business days
- Rest of the world: 8 to 20 business days
These are the carriers' usual times. Weather, strikes, customs inspections, public holidays, incorrect addresses and seasonal volume can add days or, in rare cases, weeks. We cannot control carriers once a parcel is handed over, and delays in transit are not grounds for a refund or cancellation. If a parcel is clearly stuck, write to us and we will chase it with the carrier.
Order in time for a date
If your portrait is a gift for a fixed date, order early and tell us the date in your order notes. We will do our best, but we cannot promise delivery by a particular day. Guidance for holiday cut-off dates is published on the site each season; orders placed after a cut-off may arrive after the holiday.
Shipping costs and destinations
Shipping costs are shown at checkout before you pay. Standard delivery $4.99 per order, Express shipping $9.99 per order. We ship to most countries; if we cannot deliver to your address, checkout will tell you before payment.
Duties and taxes
Prices include the taxes shown at checkout. Parcels delivered outside the United States and the European Union may be charged import duties, VAT or handling fees by your country on arrival. These are set by your customs authority, are not included in our prices, and are your responsibility. A parcel refused because of such charges cannot be refunded.
Your address
Please check your address at checkout. We can correct it free of charge until the canvas ships. If a parcel is returned to us or lost because the address was incorrect or incomplete, we can reship it at cost.
Lost, delayed or damaged parcels
- No tracking movement: if the tracking has not updated for 10 business days (20 outside the US, UK and EU), write to us and we will open an enquiry with the carrier. If the parcel is confirmed lost, we reprint and reship it free of charge.
- Damaged on arrival: email a photo of the damage within 14 days of delivery and we reprint and reship it free of charge. There is no need to send the damaged canvas back.
- Marked delivered but not received: check with neighbours, building reception and the carrier first, then write to us within 7 days and we will investigate together with the carrier.
Contact
hello@yellowsville.com, with your order number. A person reads every message.